Frequently Asked Questions
IMPORTANT VACATION NOTICE:
**WE ARE TAKING A SHORT BREAK FROM CLOSE OF PLAY SUNDAY 19TH FEBRUARY UNTIL MONDAY 27TH FEBRUARY.
ANY PURCHASES DURING THIS PERIOD WILL NOT BE PROCESSED OR POSTED UNTIL OUR RETURN ON MONDAY 27TH FEBRUARY.
WE APOLOGISE FOR ANY INCONVENIENCE CAUSED**
Is your site safe for making payments using my debit/cedit card?
You can pay safely and securely through a 128-bit SSL Encryption Merchant account accepting all major Credit Cards!
How would my item be shippped/posted?
All Items will be shipped via UK Postal Services, Airmail for overseas or First Class mail within the UK.
You will receive your item 4 to 6 days after purchase and receipt of payment within the UK. If you live outside the UK it will go Airmail and take anywhere from 7 to 21 days (depending on the postal services in your country). Also.... If you live in a unsafe area or an apartment block that is prone to packages being stolen, be sure to put down an alternate shipping address so this does not happen. We are not responsible for stolen items from your place of residence. We always retain Proof of Posting Certification form our Postal Service in the event of a claim for non-delivery.
Will you ship Internationally?
Yes! International items are shipped Airmail from the UK but tracking is only available on larger sales which go Airsure/Registered mail. If the items purchased are not delivered you will need to deal with your Custom's Agency to determine what the delay or problem is. We will not be responsible for any items lost or seized by Customs. We complete a 'Customs Declaration' (CN22)on all International packages with signature and date of shipping. Please be familiar with what content is acceptable by the laws of your country.
What does Region coding and DVD Compatibility mean?
Dvd players Worldwide are either formatted NTSC or PAL which are then further subdivided by Region(Country)Coding, e.g. USA/Canada dvd players are NTSC Region 1, UK/Europe are PAL format Region2.If your dvd format is NTSC (e.g. USA/Canada etc)some of our dvd sets are coded PAL '0'which means you will require a duel format dvd player capable of playing both NTSC and PAL discs; do not buy a PAL set if you only have an NTSC Region 1 dvd player as we do not offer refunds for non-compatibility.
Who are you targetting with this web site?
We started collecting movies and quality tv series over twenty years ago. We want to share those memories with others; those rare,lost treasures, full of nostalgia,that are not currently availible. Our sets are compiled from these collections and contain chapter selection and interactive menu selection for ease of viewing and your added enjoyment.
What is your policy on returning merchandise and cancelling an order?
Due to ease of copying we only offer replacement products in exchange for items that get damaged in transit or are found to be faulty. Having said that, less than 1% of our sales are reported as damaged or poor quality. Our policy is to provide a good product to all our customer/collectors of rare tv nostalgia. Should you order then wish to cancel your are required to email within 24 hours of making the payment and your payment will be refunded in full. This period cannot be extended beyond 24 hours to ensure you nofify us of a cancellation BEFORE we post/ship the item purchased. We ask that you only place an order and make your payment having first been clear what is on offer to avoid us incuring a Sagepay admin charge on all cancelled orders!
Quality of your dvd sets?
The collections available on this site have been amassed from various sources including film reels,tv recordings and out of print video recordings.Please take this into consideration. In the end quality is subjective but be aware we have viewed countless collections over the years we offer the best quality available. The majority of these collections are graded 8/10 which is equivalent to good video quality, therefore very watchable.Some will be graded lower than 8/10; please read the listing details before buying.
Do you have other rare films or series not listed on this site?
We have other rare films and tv series available; email your 'wants'. We also offer a free search and sell service for sets not held in stock. Again, email your 'wants'.